Returning your Item

If you are unhappy with your purchase then you may return your order within 30 days of receipt.

Please complete the returns slip which was enclosed with your order. It is very important that your order number is clearly shown on your returns form.

Without this information, your refund or exchange may take longer to process.

Most orders should come with a packing note enclosed. On the reverse of this document is our returns form and information.

Please complete the returns form with as much details as possible including your order number. Without this information, your refund or exchange may take longer to process.

An example of our order numbers is: GB2200000

If you did not have a returns form with your order please download a copy here.

Or you may enclose a note with the following information on:

Order Number
Full Name
Address
Telephone
Reason for Return (Exchange*/Refund)
*If you’re exchanging please state Style/Size request.

Please ensure that your return is in the same condition in which they were received and are in a resalable condition. We will not accept items that have clearly been worn. Items which have been worn will not be refunded or exchanged.

Returns Information United Kingdom

We now offer free returns (Applies only to UK Orders only).

To create your free returns label you need to go to the Royal Mail website (link blow) and complete the form to generate your label.

Click Here to create your returns label via Royal Mail.

Note: You will need a printer to for your label. Royal Mail will also email a QR code which some Post Office's can scan and print at customer service points. Please check before hand if this option is available to you. More details can be found at royalmail.com.

Gumbies [Returns]
Unit 10 Chancerygate Trade Centre
Holyrood Close
POOLE
Dorset
BH17 7AE
United Kingdom

Returns Information Ireland

The cost of returns postage is not covered by Gumbies Limited this does not affect your statutory rights.

If you are returning your order for a refund the initial cost of postage (if paid) will be refunded.

Gumbies Limited [Returns]
Dept. AA4060
PO Box 6151
Dublin 2
Rep. Ireland

Don't forget to get proof of postage when sending your item back to us.

Please allow up to 14 working days for your return to arrive.

Need to speak to us?

If you need to discuss anything regarding your order please call:
Phone 0800 773 4305 (UK); or
Phone +44 1202 699509 (International); or
Email customerservice@gumbies.co.uk

Lines are open Monday to Friday 9am to 5:30pm GMT. We aim to respond to all emails within 1 working day.